HOSPITALITY EDUCATION & INDUSTRY :BRIDGING THE GAP:My Experience in Teaching Part 2

I tend to be a detailed oriented person. If there was anything I was so conscious of ever giving so much attention to and preparing for, it was a training/teaching session.
I always aimed at making an impact in the classroom, guided by the illustration above for what is required to make 'great teaching'. So to receive a referral for my delivery style, was a huge surprise; that was several years ago.

I had participated in a workshop towards the attainment of becoming a  Certified Hospitality Educator (CHE), of American Hotel & Lodging Association. As a requirement, participants were expected to carry out a classroom presentation assignment; a 45-to 60-minute instructional presentation of a class. The presentation was to be captured on a videotape and submitted to CHE facilitators for evaluation.  This post-workshop classroom presentation was going to be evaluated according to specific standards, categories and criteria which we were all made aware of.

 I failed to make a positive impression on my evaluators in one of the two basic skills necessary to make learning effective; DELIVERY-primarily, body language and vocal variety;not spelt out in the illustration above but which influences the elements.

When speaking before a class, the teacher sends two types of messages. The voice sends an auditory message and the body language sends a visual message.

The least effective teacher will have the attention of students for only the first few minutes of a class. The skilled teacher is able to combine good vocal variety and body language with sincere emotion to keep the attention of students for the rest of the class. The latter was what I was aiming to be.

Effective use of Body Language through:

• Gestures
• Posture
• Body Movement
• Facial Expression
• Eye Contact

Effective use of Voice  in respect to:

• Pitch 
• Verbal Pauses
• Volume
• Articulation
• Inflection

I had the opportunity to re-do the assignment and to present it for evaluation. The exercise contributed greatly towards enhancing my efforts to make the needed impact in the classroom. I have since become much more conscious of my delivery style, having worked towards correcting the areas which resulted in the referral.

I learnt from my mistakes!

HOSPITALITY EDUCATION & INDUSTRY :BRIDGING THE GAP: My Experience in Teaching Part 1

I started my teaching career in the hotel industry before venturing out to teach in an established private hotel training institution. I found the latter much more challenging.

Training in the hotel industry
I remember taking up a part-time supervisory-trainer position in a hotel; a very old hotel located along the Atlantic Ocean in Accra. It had its unique challenges and finding solutions to those challenges were fulfilling.

As a new supervisor-trainer in the housekeeping department, I first observed the practices and working habits of the personnel, developed a good relationship with them and sought to understand their negative attitudes towards the job they were doing before attempting to meet their training needs. They had to acknowledge those needs before I could meaningfully engage them in brain storming exercises to try out 'solutions'. Personnel became emboldened and were soon taking pride in their jobs as room attendants and public area cleaners, the former were then referred to as 'chamber maids'.

Training in the classroom 

Fast forward:
I stepped into the classroom as a hotel instructor/educator. I had to handle students who had NEVER stepped in a hotel. There was a huge gap between the curriculum and the educational/training needs of the students. The problem was compounded when I realized that more than half of the students in a particular class were there UNWILLINGLY. Their parents/sponsors wanted 'something' to preoccupy them or wanted them to 'try their hands on 'something'; it was their last educational option.
Indeed, the challenges in this environment determined my dissertation for the award of my 'Master of Education Degree' in Educational Administration later on, where I investigated how low academic level students could be developed to meet the manpower requirements of hotels with ratings between 2 and 5 star. 

With the above background, I deem it necessary to bring to the fore, the diverse efforts educators in the hotel/hospitality industry in Ghana continue to make to bridge the gap between the classroom and the industry. Thus my first post this year, saluting committed educators for their efforts towards preparing professionals for the industry.

A couple more preludes will be featured to serve as background for the upcoming dialogues  to be held with fellow hospitality educators.

EDUCATION QUOTES

Image Source: https://i.pinimg.com/originals/59/ae/e0/59aee026eeec64a4be459f5bcd77869a.jpg

PREVIEW OF UPCOMING POSTS

TO THE COMMITTED EDUCATORS OF OUR INDUSTRY

-HOTEL/HOSPITALITY INDUSTRY-

I SALUTE YOUR EFFORTS TO PREPARE 

PROFESSIONALS FOR THE INDUSTRY.

We are referred to by several names; professors, lecturers, facilitators, instructors, teachers, coaches etc., depending on the institution we find ourselves, imparting knowledge to students/learners who have chosen to pursue careers in the hotel/hospitality industry.

I will have the privilege of hosting a few of my 'colleagues', on this platform this first quarter of the year, 2019.

Teaching changes the lives of those who are committed to it. 

I had worked briefly in a hotel in Ghana before leaving its shores to study Hotel Management/Hospitality Administration. 

My first job when I returned was with the then Ghana Tourist Board, now Ghana Tourism Authority as a Trainer. I enjoyed identifying training needs in industry, developing and implementing tailored training programs. I wanted to impart knowledge to the next generation but I did not realize how difficult it was, particularly in this environment. I enjoyed it, nevertheless.

In this industry, teaching involves imparting knowledge, skills and attitudes simultaneously  to learners. It is an art that takes practice and dedication to master. It takes patience, empathy and above all passion to care for each student/learner, understand their abilities and to uncover their hidden potentials.

In my days (of teaching), students looked up to us, educators; not only because of our expertise but also, largely because we came from industry, and we 'walked our talk', bringing industry to the classroom in our mannerisms and everything we did. 

I will be presenting dialogues/interviews with a number of educators, focusing on issues related to our major theme, 'bridging the gap between industry and education' in upcoming articles.

A HAPPY NEW YEAR TO ALL!

 

SEASONS GREETINGS

             WISHING YOU A MERRY CHRISTMAS. MAY IT BE FILLED WITH JOY AND LIGHT!

                                                                    HAPPY NEW YEAR 2019

HOSPITALITY EDUCATION & INDUSTRY :BRIDGING THE GAP: GENUINE 'CRIES' -3

Reading Between the Lines-Cindy's Call

The ability to “read between the lines” can be extraordinarily valuable in business. I became aware of this on the job, as a hotel receptionist(position then titled, front office clerk). I began learning to practice interpreting body language; facial expressions, word emphasis and other nonverbal cues. They place different meanings on words and acquiring the skill to interpret them is useful in general communication.

I applaud Cindy, not her real name; the student who stood up before 400 plus  people in an auditorium to make a suggestion when no questions seemed to be forthcoming during question time.  I recall at that stage of my life I was too shy to get up to ask a question, much more, offer a suggestion which could be controversial, like Cindy did.

I believed she was representing a number of other students when she raised the suggestion about the possibility of their institutions placing students for internship instead of they(students), going out to look for placement for themselves. Could it be that behind the suggestion, is the real concern about security and safety particularly for female students?

Talking with a few female students, I realize they think its a brilliant/ great suggestion; that they be placed by their institutions. However, they expressed further concerns with that too, should posting be done by their respective institutions. It is likely there would be challenges of location of placement since it would be out of their control. There might be undue financial hardship, since interns are not usually paid, on students posted to locations a distance away from their homes.

I did 'put it to' a first year hospitality student who was not at the conference when we were discussing the issue;  "is it because there are fears of being sexually abused ?"

'Oh!' she replied, perhaps quite surprised at asking the question that bluntly, 'for that', she continued, 'I don't think that is the main challenge. For you to be sexually harassed, it depends on how you carry yourself. If you don't create attention you will not be harassed. Also, sexual harassment is everywhere so whether we are placed or not it's the same people out there', she concluded.

The discussions I have had on the ground so far,  run contrary to my view, so for now, I guess I will let sleeping dogs lie.

HOSPITALITY EDUCATION & INDUSTRY :BRIDGING THE GAP: GENUINE 'CRIES' -2

Whistle key bangle

Tackling the Stigma-Comfort's Cry
Just to make sure we are all 'on the same page', that is, that we have a common understanding of what 'stigma' is, I picked up the following explanations:
a strong feeling of disapproval that most people in a society have about something, especially when this is unfair

Retrieved from: https://www.google.com/search?client=firefox-b-ab&q=stigma+meaning 
Also:
a mark of disgrace associated with a particular circumstance, quality, or person.

Retrieved from: https://www.google.c/search?client=firefox-b-abq=stigma+meaning.

A stigma is therefore a negative attitude; it is held by a society and it discredits a person or a group linked to an attribute or a situation or conditions. 

Generally, society labels different professions with unique tags and some are negative(stigma). Think about the Police or the Army, or other professions; what negative practices are they associated with? This usually forms the basis of the stigma. Note therefore that the hospitality/hotel industry is not the only sector which is stigmatized. Naturally, for those of us in the industry, we can feel the pinch but we must learn how to manage it.

A successful entrepreneur who did carpentry is quoted to have said,“A lot of people were wondering why I wanted to do it, because I was getting really good marks in school, and everybody thought I should be a doctor or an engineer. That just didn’t align with my passion.”

It has generally been observed that students from low income families are incorrectly steered toward technical careers, while wealthier children get a push toward four-year degrees.Some students from wealthier communities who could have very fulfilling careers aligned to their interests will just not pursue those options because their parents fear the stigma of 'blue collar jobs'. Indeed, it is disturbing to see many young people wasting their talents because of the stigma attached to vocational and technical courses.

There seems to be a built-in bias against applied careers.The stigma attached to technical careers therefore remains, even where Polytechnics have been renamed 'Technical Universities'.
Competency based training expected to be introduced in our technical institutions is yet to be effectively carried through. Skilled jobs are unfilled because no one is trained or willing to do them. Meanwhile unemployment among university graduates is very high, and the majority of those graduates with jobs are not even working in their fields of study.

This post intends to address 'Comfort's cry of stigmatization' in the hotel industry, so permit me to get back to it; however, it is critical that we realize that stigmatization is not limited to the hotel
/hospitality industry.

To allow the stigma to influence you, results in an internalized stigma.These are 'the Comforts' in the industry, one of whom I met recently. I empathize with them. 

My first ever night shift was in a big hotel here in Ghana. I got the shock of my life when I saw females in attires I could never have imagined any 'decent lady' wearing (those days). What I learnt about them later made me feel truly ashamed. Existing stigma in the hotel industry include:

• ladies who work in the hotel industry have low morals
• the hospitality industry is for 'drop outs'
• cleaning hotel rooms does not requiring training

If a stigma is not corrected or managed well by an individual, it will destroy the one's dignity; diminish the chances of the stigmatized person achieving her full potential and it will seriously hamper job satisfaction if the individual should continue in the job.


The hotel industry employs many people in myriad disciplines. General requirements include:

• administration and customer service skills.
• IT skills to work with computerized booking and payment systems.
• excellent written and spoken communication skills.
• a friendly and professional telephone manner.
• patience and tact.
• the ability to stay calm under pressure and look after several things at once.

 Here in Ghana, one may not be able to pick and choose a preferred hotel to work with, but its important to know that there are different categories of hotels ranging from budget to 5 star, independently managed hotels and chain hotels, small hotels with a minimum of 10 rooms and large (by Ghanaian standards) of close to 300 rooms. Each attracts different 'markets'/guests. 
One can get a job in different departments; Front Office, Housekeeping, Food and Beverage Service and Food Production according to ones skill, knowledge and interest. There are also the support areas such as Finance and Administration, Marketing and Sales, Human Resource and Security.

It takes hard work and self motivation to develop yourself in the hotel industry in general. Since it demands a lot from its personnel, it is easy to loose track of time and 'march time' (be in the same position for too long). 

It is good to think in the line of management, motivate oneself  and pursue higher responsibilities. I find this enhances the individual's own maturity. This is the 'chorus I sing' for those in the industry. 
I started as a front desk clerk(receptionist) and I ceased opportunities to work in housekeeping, food and beverage service and the kitchen respectively at different hospitality establishments. I later became a trainer designing training programs. This opened doors to carry out assessment on personnel and design tailor made programs for specific hotels. Many other doors opened (that is for another time).

There is a need to inform and enlighten  the public to see the promising careers the hotel industry offers. 

When it comes to a career choice hospitality(accommodation/hotel and food and beverage service) is often overlooked. It is up to us who have contributed our lot, along with career advisers, parents, teachers and others, to showcase the industry's strengths and inspire the youth to see their potentials in it.

When the public and families get better informed, these and other stigmas will hopefully disappear as time passes.