First impressions count in
hotel business.
I cannot imagine any hotel not
making any effort to create a good first impression.
Yet quite a number of hotels in Ghana seem to give their guests
reasons to nitpick and complain about their rooms as you will see in the
following pictures.
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Careless hanging of window curtain
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Where is the sense of security when a guest enters this room?
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A dead cockroach on a well laid bed
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A bed laid with one bed sheet
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Inappropriate clothes hangers
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Molds developing in wardrobe drawer which also holds loose fittings
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An empty refrigerator in guestroom
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Toilet roll 'stuffing' for a leaking A/C
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A broken tile in the shower cubicle
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Molds around shower tray
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T-roll placed on the cistern. A blue lit bathroom
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Untidy finish of plumbing works
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Making a good first impression on
guests and sustaining it begins with the hotels' leadership.
Hotel leadership betrays itself and
unfortunately, housekeeping operational personnel often bear the brunt.
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